Privacy Policy

3999db is a trusted online betting and casino platform in Bangladesh. We take the privacy and protection of our users' personal information very seriously. In this privacy policy we have clearly stated what types of information we collect, why we collect it, how we use it, and under what circumstances your information may be shared with third parties.

Our platform uses SSL encryption technology, which keeps every transaction and piece of personal information you share completely secure. Your trust and confidence in 3999db is our greatest asset.

Section 1

Details of information collection

---

1.1 Registration and account information

When you create an account or log in to 3999db, we collect the following information:

• Full name and date of birth
• Email address and password (stored in encrypted form)
• Mobile number (for verification)
• National ID card or passport number (for identity verification)
• Residential address

Users must be at least 21 years old to register on the 3999db platform. We may request a copy of your ID document to verify your age.

---

1.2 Financial and payment information

We collect information about your payment method to process deposit and withdrawal transactions. Financial transactions on 3999db can be made via bKash, Nagad, Rocket, and bank transfer. This information includes:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account number and bank name (for bank transfer)
• Transaction history and amounts
• Date and time of deposits and withdrawals

We do not store full credit or debit card numbers. All financial information is stored following the highest security protocols.

---

1.3 Usage and activity information

Some information is collected automatically while you use our platform, including:

• IP address and device information
• Browser type and version
• Which games you played and for how long
• Betting history and results
• Duration of sessions on the platform
• Cookie and local storage data

Section 2

Use of collected information

---

3999db uses your collected information for the following purposes:

2.1 Account management and verification

We use your personal information to verify your identity, create and manage your account, and grant authorised users access to the platform. Age verification information is also used to prevent individuals under 21 from being given an account.

2.2 Processing financial transactions

We use payment information to carry out your deposits, withdrawals, and other financial activities, and to resolve any transaction-related disputes. Transaction information is also used to enforce the rule that deposits below ৳300 or withdrawals below ৳1,000 are not processed on 3999db.

2.3 Platform improvement and personalised experience

By analysing your gaming preferences and behaviour, we display more relevant games and offers for you. This helps improve your overall experience on 3999db.

2.4 Security and fraud prevention

We use user information to ensure platform security, detect suspicious activity, and prevent money laundering and fraud.

2.5 Providing customer support

When providing 24/7 live chat support in Bengali, our support team can use your account information to serve you quickly and effectively.

2.6 Ensuring responsible gaming

We honour our commitment to responsible gaming by monitoring your gaming behaviour. If signs of excessive play appear, we may take necessary steps.

Section 3

Policy on disclosure and sharing of information

---

However, we may share your information in the following limited circumstances:

3.1 Payment processors

The minimum information necessary to carry out financial transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment providers. These partners have their own privacy policies.

3.2 Technology and service providers

To ensure the technical operation of our platform — such as server hosting, cybersecurity, game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), and customer support tools — limited information may be shared with the necessary service providers. All such partners operate under confidentiality agreements.

3.3 Legal obligations

We may be required to disclose your information in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law. In such cases we will provide only the minimum information necessary to meet the legal requirement.

3.4 Business restructuring

In the event of a merger, acquisition, or asset sale involving 3999db, user information may be transferred. In such circumstances we will notify users in advance, and the new entity will adhere to the same privacy standards.

Section 4

Cookie usage policy

---

3999db uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored in your browser or on your device.

4.1 Essential cookies

These cookies are necessary for the basic operation of the platform. They include maintaining login sessions, security verification, and ensuring the protection of your account. Without these cookies the 3999db platform will not function properly.

4.2 Functional cookies

These cookies are used to remember your preferences and settings, such as your language preference, automatic login, and custom platform settings.

4.3 Analytics cookies

We use analytics cookies to analyse platform usage patterns and improve the quality of our services. This information is processed in aggregate and anonymous form.

4.4 Cookie controls

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using some features of the 3999db platform.

Section 5

Security measures and data storage

---

5.1 Technical security

3999db employs industry-standard technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Encrypted password storage — no one at our end can read your password
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing
• Two-Factor Authentication facility

5.2 Organisational security

Only trained and authorised staff have access to your personal information. All staff operate under confidentiality agreements and receive regular training on data protection.

5.3 Data retention period

We retain your information only for as long as it is needed or as required by legal obligations. Even after an account is closed, financial and identity-related information is retained for a specified period in accordance with legal requirements.

5.4 Steps in the event of a data breach

If a data breach occurs, 3999db will immediately launch an investigation, notify affected users as quickly as possible, and take every possible step to limit the damage.

Section 6

User rights regarding their information

---

As a user of the 3999db platform, you have the following rights over your own information:

6.1 Right to access information

You may request to know what information we hold about you. We will provide this information within a reasonable time, subject to verifying your identity.

6.2 Right to correct information

If any information we hold about you is incorrect, you may request that it be corrected. This request can be made through account settings or via 24/7 live chat.

6.3 Right to delete information

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a set period due to financial and legal obligations.

6.4 Right to stop marketing communications

If you no longer wish to receive promotional emails or notifications, you can stop them at any time through account settings or our support chat.

6.5 Right to close your account

You may request to close your 3999db account at any time. Any remaining balance must be withdrawn before the account is closed. The minimum withdrawal amount is ৳1,000.

Section 7

Protection of underage individuals

---

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all related information. Parents and guardians are requested to monitor their children's device usage. Any concerns regarding the protection of minors can be reported to our support email.

Section 8

Amendments to the privacy policy

---

3999db reserves the right to update this privacy policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a notice on the platform
• Notifying the registered email address
• Updating the date on this page

If you continue to use the platform after a change, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

---

8.1 Links to Other Websites

The 3999db platform may contain links to third-party websites. We do not control the privacy policies of these external sites and are not responsible for them. You are advised to read the privacy policy of any external site before visiting it.

8.2 Applicable Law

This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. Any disputes will be resolved under the jurisdiction of the courts of Bangladesh.